Privacy Policy

Information we collect

We collect information you provide directly to us, and information generated automatically as you use our website, scanner and platform.

• Contact and account details: name, work email, organization, role and password.
• Website or platform URLs submitted for scanning or assessment.
• Demo and support requests: the details you share when you contact us or request a demo.
• Usage and log data: IP address, browser and device information, and pages visited.
• Accessibility preferences you set through this website’s Preferences panel, stored locally in your browser.

How we use this information

• To operate and improve the Jop platform, including scans, scoring, remediation guidance and the accessibility widget.
• To respond to demo requests and support enquiries.
• To maintain the security and reliability of our website and platform.
• To send service updates and, where you have agreed to be contacted, product or company updates.

How information is collected

We collect information through the Request a Demo form, account sign-up, the accessibility scanner, the accessibility widget, and server and application logs.

Sharing and service providers

We do not sell personal information. We share information with service providers who help us run Jop, under agreements that limit their use of it to providing services to us. These include cloud hosting and infrastructure providers, AI providers used for features such as AI-assisted alt-text suggestions, email delivery providers, analytics providers and payment processors.

International transfers

Some of our service providers store or process data outside Rwanda. Where this happens, we take reasonable steps to protect that information in line with applicable data protection law.

Data retention

We retain personal information for as long as your account is active or as needed to provide the Jop platform, and for a reasonable period afterward where required to meet legal, accounting, security or reporting obligations.

Your rights

Depending on your location, you may have the right to access, correct, export or request deletion of your personal information, and to withdraw consent where we rely on it. To exercise these rights, contact us using the details below.

Security

We use encryption, access controls and other technical and organizational safeguards appropriate to the sensitivity of the information we hold, including for health-related and authentication-related content submitted through the platform.

Children

This website and the Jop platform are intended for organizations and professional use, and are not directed at children.

Changes to this policy

We may update this policy as our data practices evolve. We will update the date at the top of this page when we do.

Contact us

Questions about this policy or your data can be sent to support@jop.africa.